Terms and Conditions

www.jycakedesigns.com.au (the “Site”) is operated by Jing Yi Yeo trading as "JY Cake Designs” or “We”). When you use the Site, you agree to the terms and conditions that follow. These terms and conditions also govern the supply of any goods to you (the "Client") by JY Cake Designs whether facilitated by the Site or by any other means. If you do not agree to these terms and conditions, you should immediately cease use of the Site. The use of the Site and the provision of goods to you by JY Cake Designs is conditional on your acceptance without modification of the terms and conditions.

These terms and conditions supersede and exclude all prior and other discussions, dealings, representations and arrangements relating to the use of the Site and/or the supply of goods by JY Cake Designs.

Any failure on the part of JY Cake Designs to exercise or any delay in exercising any right, power or remedy pursuant to these terms and conditions does not operate as a waiver. If any term of these terms and conditions is unenforceable or invalid, such term(s) will be severed and the remaining terms will continue to bind the parties.

We reserve the right, at our complete discretion, to change these terms and conditions at any time by posting revised terms on the Site. It is your responsibility to check periodically for any changes we may make to these terms and conditions. Your continued use of this site following the posting of changes to these terms and conditions means you accept the changes.

 

Terms of Payment

By placing an order, you confirm that the details contained in the order are correct in all respects. A contract between you and JY Cake Designs is only formed when we receive your payment and send you a confirmation email that your order and payment has been received and accepted.

Full payment is required for all orders under $450 to book in.

Orders over $450 - Dates are only reserved for customers who place a 50% (of total order cost) non-refundable deposit. Full payment must be made one month before the pickup or delivery date.

Priority is given to whomever places a payment first (regardless of whom first enquired).

No work will commence until full payment is received based on the agreed quote and confirmed design details.

 

Quotes

Quotes given are valid only for 30 days from when the quote was provided. We reserve the right to amend the quote as and when required. 

 

Design

A summary of the design is detailed in the invoice provided or on this website. It is the responsibility of the client to ensure all details are correct and all required details have been captured. JY Cake Designs reserves the right to amend designs as required for structural, proportion, style or other reasons without prior consultation with the client.

Colour representations may differ from those transferred via electronic mediums. JY Cake Designs will not be responsible for any colour discrepancies between aforementioned representations and final product.

JY Cake Designs does not guarantee that the product will be designed and/or made by any particular persons.

 

Marketing representations

All marketing representations contained on JY Cake Designs website, social media, email or other medium are for illustrative purposes only do not form part of the Contract. 

 

Alterations and Changes

Any amendments to the agreed design must be made in writing and made no less than 4 weeks prior to the delivery/pickup date.

Final product is subject to the availability of ingredients, other product materials and/or equipment. JY Cake Designs reserves the right to substitute these items without prior consultation with the client.

For change of date, we accept date amendments 4 months prior to your event date, provided we have availability on your new date.

For cancellations or change of date less than 4 months prior to your event, the client will forfeit the 50% deposit paid.

Delivery Conditions and Storage Required

Products can be collected directly or delivered to you at a requested address.

It is the responsibility of the client to ensure that the client or a representative is available to collect the product at the agreed time and location. Fees and charges apply if redelivery is required. Any consequence to the product as a result of the client or a representative not being available at the agreed time and location is the responsibility of the client. 

It is the responsibility of the client to ensure the products are stored as per the recommended storage instructions if provided. Products are best consumed within 12 hours from collection/delivery and to pre-consumption instructions if provided.

JY Cake Designs does not warrant the length of time for which the product will remain fit for consumption.

 

Force Majeure

Neither we, nor any delivery service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. 

 

Cancellations

Deposits paid are not refundable. Cancellations less than 1 week from delivery/pickup date are not refundable and cannot be used as future store credit. Cancellations more than 5 days ahead of time will receive 50% refund (of total order amount), the remainder is retained for services we have provided. Cakes can only be reschedule within 2 months with no alterations to design whatsoever.

  • IF we’re able to accomodate late notice alterations to your order, a $25 rush fee/overtime fee is payable.

  • IF we’re able to accomodate a late notice change of booking date, a $40 fee is payable.

We reserve the right to cancel orders at any time. Payments already made by the client will be refunded in full should we cancel the transaction/order.

 

Refunds

A refund for any issues other than cancellations as well as any other complaint not covered by the Australian Consumer Law and Fair Trading Act will be subject to our customer service policy with remedies at the discretion of JY Cake Designs.

We take all complaints seriously. If you experience any problem with a product, complaints must be made within 1 day of receipt of the product and part or all of the product may have to be returned to investigate the complaint.

 

Australian Government Mandated Restrictions

In the circumstance that an Australian Government mandated restriction prevents your celebration, we will accommodate a change of date of your order, provided we have availability for your new date. A fee may apply.

If we are not available for your new date, a cancellation fee will be charged at the discretion of JY Cake Design. This amount may or may not be lesser than the amount paid or invoiced. 

Allergens

Our products are produced in a facility where gluten, eggs, diary, peanuts, tree nuts, sesame seeds and soy are used. All products may contain traces of these items and are not suitable for those with food allergies. JY Cake Designs will not be held responsible for consequences arising from consumption of the products. It is the customer's obligation to inform JY Cake Designs in a written form of any dietary requirements prior to payment and provision of invoice.  Non-edible items may be used as decorations or packaging for the products. It is the client's responsibility to ensure that any non-edible items are removed prior to consumption.