Frequently Asked Questions

JY Cake designs floral choc cake

Is your kitchen council certified?

Yes!

Where are you located?

We are located in Melbourne CBD.

How do I place an order?

For all cake and quote enquiries, please head to Enquire and send through the details of your event. For larger cakes, such as cakes above 100 portions, we usually recommend booking in a consultation appointment. If you would then like to go ahead with the order, a non-refundable 50% deposit is required to secure your booking. The remainder is payable a month prior to your event or pick up date. 

How much notice do you need for a cake order?

Most of our clients contact us 3-6 months prior to their event. To avoid disappointment, the earlier the better! Although we will always do our best to accommodate any requests.

How much will my cake cost?

All cakes are quoted individually based on the size, complexity of design and delivery and setup location. Head to our Pricing page for more information on our sizing and costs.

How much does delivery cost?

Delivery is calculated based on the distance from our studio. We highly recommend delivery for larger cakes as it is a delicate procedure. Pick ups are welcomed from our studio in Melbourne CBD.

Do you offer consultations?

Yes! Please head to Consultations for more information about a session and to book in your preferred consultation time. Consultation times are usually released a week before a new month. 

Can we choose more than one flavour?

Of course! We generally recommend choosing two flavours so that you get equal portions of each flavour. For semi-naked cakes, we recommend choosing only one flavour as this ensures a uniformed look for your cake.

Do you offer tastings?

Yes! Our cakes can be tasted during your consultation with us. You will get to try out 6 of our most popular flavours and receiving professional advice on what is suitable for your cake. Head to Consultations to book in a session with us. 

Can I make changes to my order?

Amendments can be made up to a month before your event, although additional charges may apply depending on the nature of the changes.

 

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