Frequently Asked Questions

JY Cake designs floral choc cake

Is your kitchen council certified?

Yes!

Where are you located?

We are located in Ringwood, Melbourne.

How do I place an order?

For all cake and quote enquiries, please head to Enquire and send through relevant details of your event. We will then get back to you within 3 business days. If you would then like to go ahead with the order, a non-refundable 50% deposit is required to secure your booking. The remainder is payable a month prior to your event or pick up date. 

How much notice do you need for a cake order?

Most of our clients contact us 3-6 months prior to their event. To avoid disappointment, the earlier the better! Although we will always do our best to accommodate any requests.

How much will my cake cost?

All cakes are quoted individually based on the size, complexity of design and delivery and setup location. Head to our Pricing page for more information on our sizing and costs.

How much does delivery cost?

Delivery is calculated based on the distance from our studio. We highly recommend delivery for larger cakes as it is a delicate procedure. Pick ups are welcomed from our studio in Ringwood.

Do you offer consultations?

We are no longer doing in person consultations as we've found communication through email very effective and convenient for us and our clients!

Can we choose more than one flavour?

We generally do one flavour per tier. So if you're getting 2 or more tiers, you can definitely chose a different flavour on each tier. We generally recommend choosing a maximum of two flavours so that you get equal portions of each flavour. For semi-naked cakes, we recommend choosing only one flavour as this ensures a uniformed look for your cake.

Do you offer tastings?

Yes! Our tasting boxes includes all our popular flavours (excluding gluten free and vegan options). Contact us to find out when our next boxes are available. 

Can I make changes to my order?

Amendments can be made up to a month before your event, although additional charges may apply depending on the nature of the changes.

 

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